What a hotel reservations exercise looks like

A room is double-booked on the night of arrival. A guest is at the desk, the rate rules limit what can be offered, and a manager is one call away.

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The work

Hospitality and travel operations: reservation conflicts, overbooking, guest relocation and the judgment calls staff make when a scheduling problem does not resolve cleanly.

What the applicant would investigate

The reservation record, the rate rules, who else holds a booking for the night, and what the guest at the desk has already been told.

What rules constrain them

The rate rules set limits on what a person may offer or change. A manager is someone to call, and the applicant decides whether and when.

What a consequence could be

A relocated guest, an upgrade given away, a call not made. Each leaves the night in a different state, and the exercise shows the state that follows.

What the employer reads in Replay

A record of what was available, what the applicant did and wrote, what changed and what stayed open. People at the employer decide. Calavion does not give applicants an overall score, generate an ordered shortlist, or recommend whom to hire. The employer orders its shortlist; the software checks that order against approved criteria and asks for a reason where it conflicts.

A fictional illustration

A guest arrives to find their room double-booked. The applicant opens the reservation record, checks the rate rules, and decides what to offer and whom to call. The guest, the hotel and every record are invented for illustration.

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