Roles

Every role family here follows the same idea: work a company has already handled becomes an exercise an applicant works inside, and the employer reviews what happened through Replay.

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Customer and client operations

Handling disputes, complaints, refund decisions and follow-through with a customer when the situation has no clean script. See the customer support role, which leads with the cancellation case as a worked example.

Hospitality and travel operations

Reservation conflicts, overbooking and the trade-offs staff make when a hotel or travel operation hits a scheduling problem. See the hotel reservations role.

Recruiting and people operations

Screening exceptions, conflicting references and the judgment calls a recruiter makes when a person does not fit the standard pipeline. See the recruitment consultant role.

Other work that fits

• Logistics and supply-chain operations. Delayed shipments, routing conflicts and coordination when a delivery goes wrong.
• Finance and administrative operations. Conflicting financial records, processing exceptions and administrative judgment.
• Sales and account operations. Account escalations, renewal risk and the decisions that keep a relationship intact.
• Technical and service operations. Support escalations and service incidents that need real diagnostic judgment.
• Management and coordination work. Operational incidents where a manager coordinates people and prioritizes under incomplete information.

If one of these is the work you need, become a design partner. See also where Calavion applies, what makes work suitable and the methodology.