Operations and supply chain roles
Operations work is coordination under constraints: a delivery slips, stock does not match the system, two things need the same slot. These guides cover six roles.
Try CalavionWhat does real-work assessment look like for operations and supply chain roles?
Operations roles are judged one decision at a time: what to move, whom to tell and what to promise. A real handled case, such as a shipment held at a port or a stock count that disagrees with the system, shows those decisions better than a description of past work.
The six roles share a pattern and differ in the constraint. Logistics turns on carriers and documents. Dispatch turns on a board and a priority rule. Order management and inventory turn on records that disagree. Procurement turns on quotes and a purchasing rule.
Status in one line
Calavion has run one exercise end to end, a customer service cancellation case. For every other role on this page, Calavion would build the exercise with your company from a case your team has handled.
What you review
A Replay: what was available, what the applicant did and wrote, what changed and what stayed open. Calavion does not score or rank applicants. You decide.
Which operations and supply chain roles have a guide?
Each guide has its own scenario, skills, questions and limits. Open the one that matches the role you are hiring.
| Role guide | Typical work | Example scenario in the guide | What needs another method |
|---|---|---|---|
| Operations coordinator assessment | Schedules, vendors and status updates | A missed supplier delivery | Meetings and live tool use are not covered |
| Logistics coordinator assessment | Shipment exceptions and carrier updates | A shipment held at the port | Carrier calls and live systems are not covered |
| Dispatcher assessment | Job boards, crews and customer windows | Two urgent jobs and a late technician | Live radio or phone dispatch is not covered |
| Order management specialist assessment | Order exceptions, stock gaps and customer updates | An order with an out-of-stock line | Phone orders and system skills are not covered |
| Inventory controller assessment | Stock discrepancies, counts and urgent orders | A stock discrepancy and an urgent order | Physical counting is not covered |
| Procurement specialist assessment | Quotes, price changes and purchasing rules | A supplier raising its price after the order | Live negotiation is not covered |
Which skills do these roles share?
The skills below appear in several guides on this page. Each guide shows how they look in that role.
| Skill | Why it matters in these roles | What the employer would see in Replay |
|---|---|---|
| Prioritising | More than one thing is urgent | What the applicant did first, and what they left |
| Checking records before acting | Stock, orders, schedules and documents can disagree | Which records were opened and which figures were quoted |
| Clear requests to people who must act | Carriers, warehouses, suppliers and crews need specifics | The messages the applicant wrote, word for word |
| Honest updates | Customers and colleagues need to know what is known and what is not | Whether promises matched the records |
| Handover notes | The next shift or owner needs to know what is open | Outstanding items and who owns them |
Moving things
Operations coordinator, logistics coordinator and dispatcher cases turn on schedules, carriers or crews and a deadline.
Records and buying
Order management, inventory controller and procurement cases turn on figures, stock or quotes that must be checked against a rule before anything is promised.
What does Calavion not cover in these roles?
Live radio, phone or carrier calls; meetings; physical counting and warehouse work; live systems; and live negotiation. Calavion does not record voice or video or run live tools.
Use another method for those, alongside a written exercise. Each guide lists the common alternatives. See also where Calavion applies and what makes work suitable.
Operations and supply chain roles: common questions
Short answers about assessing operations and supply chain roles.
Which operations and supply chain roles can Calavion assess?
The guides cover operations coordinator, logistics coordinator, dispatcher, order management specialist, inventory controller and procurement specialist. Only the customer service cancellation case has been built and run so far. For these roles, Calavion would build the exercise with your company.
Is a procurement or order management assessment about my process?
No. On these pages the assessments are for hiring a person, not auditing how your company buys or processes orders. Calavion would build each exercise from a case your own team handled.
Can Calavion test warehouse or physical work?
No. The exercise is written work with records and messages. Physical counting, picking and driving need an on-site task.
How do we start?
Bring one case your team has already handled. Calavion prepares the exercise with you, you approve it, and you invite applicants. Launch access is free for our first three companies. After that, Starter is $49 a month and Business is $149 a month, with Enterprise quoted.
Related role families
See Finance and payroll roles, Customer support and success roles, or all roles. Method background: how to choose real work for a hiring exercise, work samples, take-homes and job simulations compared and the Evidence Ladder.
Build this exercise with us.
Bring one case your team has handled. Launch access is free for our first three companies. Calavion prepares the exercise with you, by hand, and you approve it before any applicant sees it.